Activation
What happens after you pay
You've chosen a plan and paid through the secure link. Here's exactly what comes next, what you'll receive and what to do if your first channel doesn't appear.
The timeline
Payment to picture
- Payment confirmedWe see your payment and reply in the same WhatsApp chat.
- Your details are createdWe set up your account for the plan length you bought, starting today.
- Details sent to youYou get your login details in the chat, and by email if you asked for that.
- Install and sign inFollow the installation guide, or let us talk you through it.
- First channel playsWe check in once you're watching, then leave you to it.
Activation is handled by a person during support hours: Mon–Fri 9am – 11pm · Sat–Sun 10am – 11pm (UK time). Orders paid outside these hours are activated at the start of the next session.
What you receive
Your activation message, explained
Depending on your device, you'll receive one of these sets of details. Keep the message somewhere safe. You'll need it if you change device.
Server login
A server address, a username and a password. Used by most player apps on TVs, sticks, phones and computers.
Playlist link
A single link containing your channel list. Some apps prefer this, and it's quick to paste on a phone.
Portal & MAC
For MAG and similar boxes: we link your box's MAC address and send a portal address to enter in settings.
Keep your details private. Your login is for your household. Sharing it publicly can get it blocked, and that isn't covered by our refund policy.
Not working yet?
If nothing appears after signing in
- Check the details were typed exactly, with no extra spaces at the end
- Give the first channel list download two full minutes
- Restart the app, then the device, then your router, in that order
- Try the same details in the app on your phone to rule out the TV
Still a blank screen?
Message us with a photo of the screen and your device name. We'll sort it with you.